Alcohol & Tobacco Delivery Policy - Pronto Limited

Effective Date: September, 2023

At Pronto Limited, your safety and adherence to local laws are our utmost priorities. Our Alcohol & Tobacco Delivery Policy has been designed to ensure that alcohol and tobacco products are only sold and delivered to individuals who are of legal age. Please take a moment to familiarize yourself with our updated policy.

1. Age Verification

1.1 Minimum Age Requirement

To purchase alcohol and tobacco products from Pronto Limited, you must be at least 18 years of age or older in compliance with local laws and regulations.

1.2 Proof of Age for Online Orders

During the checkout process, customers are required to provide proof of age. This can be done by confirming, either “Yes, I am older than 18 years” or “No, I am under the age of 18”. This is essential to verify that you meet the legal age requirement.

2. Age Verification During Delivery

2.1 Document Verification

Upon delivery, our delivery personnel will conduct a thorough age verification process. Customers are required to present a valid driver's license or passport that matches the details provided during the online purchase. This verification is vital to ensure that the person receiving the delivery is of legal age. This only applies to orders that contain restricted products.

2.2 Name Matching

The name on the order must match the name on the presented identification. This strict policy is in place to prevent unauthorized access to alcohol and tobacco products by underage individuals.

3. Refund Policy

We maintain a rigorous stance on age verification to maintain the highest level of compliance and safety. Therefore, if an order cannot be delivered due to failed age verification, no refunds will be issued. It is your responsibility to ensure that all details provided during the ordering process are accurate and that you have the required identification ready at the time of delivery.

4. Compliance and Responsibility

We take our role in preventing underage access to alcohol and tobacco seriously. By adhering to this policy, we are not only complying with legal regulations but also contributing to the well-being of our community. We appreciate your understanding and cooperation in upholding these standards.

5. Contact Us

If you have any questions or concerns about our Alcohol & Tobacco Delivery Policy, please reach out to our customer support team at hello@pronto.bm or 621-1111.